Patient Rights & Responsibilities

At VMCH, We Believe Every Patient Deserves Respect, Clarity, and Confidentiality.

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Rights of a Patient

  • Every patient who walks through our doors deserves rightful medical care.
  • Patients have the right to know, to understand, and to decide whether to receive medical care.
  • At VMCH, patient consent is sacred; no medical procedure should be undertaken without the patient’s permission.
  • Patient health is our priority, and we keep your medical information confidential.
  • Dignity is not a luxury; every patient deserves it equally at VMCH.
  • Safe healthcare is not a bonus; it is a basic right of our patients.
  • Seeking a second opinion is our patients’ right; they can do so freely.
  • The patient’s voice matters at every step of diagnosis. You’re free to consult and, together, make decisions. 
  • Patients have the right to choose their specialities. Our healing is not limited to discharge; we supported our patients every step of post-recovery.

Responsibilities of a Patient

  • Our complete treatment plan is designed for you. Kindly follow them as they are. 
  •  If you feel anything is disturbed, unusual, or an emergency, please let us know we will take it as our priority.
  • Keeping on time with your schedules is the best way to treat; if any plan of changes or reschedule, let us know earlier.
  • Creating a dignified, courteous environment allows a welcoming space for doctors, specialists, and staff to feel supported.
  • Maintaining our space clean, healthy, and safe is vital. With your cooperation, it works well and easily.
  • Keeping our healthcare quiet, tidy, and peaceful. Also, caring for our facility and equipment remains vital for everyone who needs it.
  • VMCH allows you to ask questions, share preferences, and actively participate in all decisions regarding your care.
  • We always try to maintain Clear and Easy Billing. If you are facing difficulties, please reach out to sort.

Confidentiality & Privacy Policy

  • Protecting your privacy is what we care about most at VMCH. It is also our duty.
  • Everything you share with us stays safe with us. including your personal details.
  • We are fully committed to maintaining the secrecy of medical procedures, follow-up visits, and everything.
  • You are allowed to view your healthcare records at any time.
  • You get to decide how we use your information and other medical records.
  • You can take legal action if you find our privacy policy is breached.
  • We protect your information with the utmost care, and when required by law, it may be disclosed.

Grievance Redressal Procedure

  • If the patient felt they didn’t receive any quality of care or treatment.
  • At VMCH, your dignity is non-negotiable. We are here to care for you.
  • You were kept waiting far too long for an appointment or to simply be seen.
  • You were surprised by charges on your bill that were never explained to you.
  • Your bill had errors or charges you weren’t expecting.
  • You felt your personal information wasn’t handled with care.
  • The hospital felt unclean or unsafe during your visit.
  • A service you needed was refused, or took too long to reach you.